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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of N Z (BeefyHen)

N Z (BeefyHen)

January 22, 2026

5  out of  5
rating by N Z (BeefyHen)
"Zach are his team are great. They are always very punctual and provide great clarity and recommendations on policies. They are very easy to get a hold of and help thoroughly review our policies every year. Price point is a lot better than most places I've researched. I would highly recommend them."
We responded:
"Thank you! I'm happy to hear that you appreciate our punctuality and the clarity we provide on policies. It's great to know that our team is accessible and thorough in reviewing your policies annually. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Zam Zam

January 14, 2026

5  out of  5
rating by Zam Zam
"These guys are very professional and patient"
We responded:
"Thank you! I'm happy to know that you found our team professional and patient. We strive to provide the best service possible. If you have any more questions or need assistance, feel free to reach out!"
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Brenda Romey

January 14, 2026

5  out of  5
rating by Brenda Romey
"I came to State Farm from AAA. STATE farm has saved me lots of money. I have excellent coverage and the reps are most exceptional. The reps are always pleasant, helpful, knowledged and available!!! I love State Farm. I needed a tow and surprisingly my tow showed up in less than an hour. AAA has left me waiting for tows more than 6 hours on several occasions. Thank you State Farm for excellent service."
We responded:
"Thank you, Brenda, for sharing your experience! I'm happy to hear that you're satisfied with the coverage and service from our team. It's great to know that we could assist you promptly. If there's anything else we can do for you, just let us know!"
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Gerry Ormerod

January 13, 2026

5  out of  5
rating by Gerry Ormerod
"Matt was so easy to work with; he helped me transfer my auto insurance to State Farm with only a phone call. It went very smoothly. Matt is very personable, friendly, and knowledgeable. Thank you, Matt, for all your help."
We responded:
"Thank you, Gerry! I'm happy to hear that Matt made your transition to State Farm so seamless and pleasant. Our team takes pride in providing knowledgeable and friendly service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Denise Boewer

January 1, 2026

5  out of  5
rating by Denise Boewer
"I had the best experience working with Franci. She was incredibly helpful from start to finish and I would recommend her to anyone looking for coverage!"
We responded:
"Thank you for your review, Denise! I'm happy to hear that Franci provided such helpful service throughout your experience. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Jordyn Krakoviak

Jordyn Krakoviak

January 1, 2026

5  out of  5
rating by Jordyn Krakoviak
"Franci was amazing to work with!!"
We responded:
"Thank you, Jordyn! I'm happy to hear that Franci provided such a great experience. Our team is dedicated to delivering excellent service, and it's wonderful to know Franci made a positive impact. Let us know if there's anything else we can assist you with!"
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Julie Boewer

January 1, 2026

5  out of  5
rating by Julie Boewer
"Franci was great to work with. Kind and knowledgeable"
We responded:
"Thank you, Julie! I'm happy to hear that Franci provided you with kind and knowledgeable service. Our team is dedicated to offering the best experience possible. If you have any more questions or need assistance, feel free to reach out!"
Profile photo of Katelyn Boewer

Katelyn Boewer

January 1, 2026

5  out of  5
rating by Katelyn Boewer
"France provided excellent customer service"
We responded:
"Thank you, Katelyn! I'm happy to hear that France delivered excellent service. Our team is dedicated to providing the best experience possible. If you need anything else, feel free to reach out!"
Profile photo of Addison Holzmeyer

Addison Holzmeyer

January 1, 2026

5  out of  5
rating by Addison Holzmeyer
"Frankies customer service is 5 stars"
We responded:
"Thanks for the review, Addison! Thank you for choosing us for your auto and homeowners insurance. We look forward to being your local St Charles, MO insurance agency! "
Profile photo of Cindy Ruchalski

Cindy Ruchalski

December 31, 2025

5  out of  5
rating by Cindy Ruchalski
"Francine is always willing to help resolve any questions we may have. She is a kind and courteous and definitely an asset to your agency."
We responded:
"We love seeing five-stars, Cindy! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Profile photo of Alex s

Alex s

December 27, 2025

1  out of  5
rating by Alex s
"I requested that Zach switch my policy to a different agent 60+ days ago. Since then I have NOT been switched to the new agent & I have had my bill DOUBLED. It feels like he did this on purpose because he wanted to make as much as he could off of me before I left. Everytime I have asked to speak to him his assistant redirects me. Whenever I finally got to confront him about this he chalked it up to a miscommunication. You can’t miscommunication CLEAR REQUESTS via email. Poor work ethic and LAZYness is the culprit here. If you’re going to blame your assistants then you need to train them better and over see them longer before letting them handle your business. If you choose not to do that then it’s called being LAZY."
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Dam Floor Care LLC

December 23, 2025

4  out of  5
rating by Dam Floor Care LLC
"My agent Zach has a great office that are very friendly and make every easy for us!"
We responded:
"Thank you! I'm glad to hear that you find our office friendly and accommodating. We always aim to make things as easy as possible for you. If there's anything more we can do, just let us know!"
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kevin schisler

December 22, 2025

5  out of  5
rating by kevin schisler
"The fabulous ladies in front are more than helpful!"
We responded:
"Thanks Kevin!"
Profile photo of Lori McLeod

Lori McLeod

December 22, 2025

5  out of  5
rating by Lori McLeod
"Great service and wonderful staff!"
We responded:
"Thank you, Lori! I'm happy you enjoyed our service and found our team wonderful. We’re always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Clayton Sides

Clayton Sides

December 19, 2025

5  out of  5
rating by Clayton Sides
"Great people"
Profile photo of liz beatman

liz beatman

December 17, 2025

5  out of  5
rating by liz beatman
"They are so accommodating. They are always there when I need them. Always available to answer questions. They genuinely care about their clients. Best State Farm I have ever had. You should definitely call them. They will pick up, because they always do. :)"
We responded:
"Thank you, Liz! I'm really happy to hear that you feel well-supported and valued by our team. Your kind words about our availability and dedication mean a lot to us. If you ever have more questions or need assistance, don't hesitate to reach out. Thanks for choosing us!"
Profile photo of El Bee

El Bee

December 16, 2025

5  out of  5
rating by El Bee
"I always enjoy my interactions with the folks at this office! They are always so helpful and pleasant, plus they always work with me on my billing and any issues I may have. I'm very grateful for their assistance"
We responded:
"Hey, El Bee! Thank you for sharing your experience. We’re happy to hear that our team has been helpful and pleasant, and that we could assist with your billing and other needs. We really appreciate your continued support and trust in our office."
Profile photo of Donna Howell

Donna Howell

December 15, 2025

5  out of  5
rating by Donna Howell
"All my questions were answered very quickly to help me understand my paperwork.thank you for great service"
We responded:
"Thank you, Donna! I'm happy to know that you received quick and helpful answers to your questions. Our office is dedicated to providing great service, and it's wonderful to see that reflected in your experience. If there's anything else you need, feel free to reach out!"
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Richard

December 2, 2025

5  out of  5
rating by Richard
"Always polite and extremely helpful."
We responded:
"Thank you, Richard! I'm happy to hear that you found our service polite and helpful. We appreciate your feedback and are here for any insurance needs you might have. Let us know if there's anything else we can assist with!"
Profile photo of Margaret Wright

Margaret Wright

November 21, 2025

5  out of  5
rating by Margaret Wright
"Always responsive and helpful!"
We responded:
"Margaret, thank you for your kind words! I'm happy to know that you find our team responsive and helpful. We’re always here to assist you with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Denise Holmes

Denise Holmes

October 16, 2025

5  out of  5
rating by Denise Holmes
"StateFarm is it, they answer the phone and provide wonderful assistance. They accepted me back and provided great coverage for a great price!"
We responded:
"Thank you, Denise! I'm happy to hear that you received excellent assistance and coverage at a great price. Our team is dedicated to providing top-notch service, and it's wonderful to know we could welcome you back. Let us know if there's anything else we can do for you!"
Profile photo of Philip Herrera

Philip Herrera

October 14, 2025

5  out of  5
rating by Philip Herrera
"So easy to work with. I needed a tow a few weeks back and didn’t realize I had roadside assistance. No problem! I just submitted the receipt and am being reimbursed. No fuss. Great prices. Timely service"
We responded:
"Philip, thank you for sharing your experience! I'm happy to hear that the process was smooth and that you were able to get reimbursed without any hassle. It's great to know you're satisfied with our service and pricing. If you ever need anything else, feel free to reach out!"
Profile photo of Dahna Willis

Dahna Willis

October 13, 2025

5  out of  5
rating by Dahna Willis
"Kudos and gratitude to Dylan Stubblefield for his professional expertise and respectful assistance in helping me to switch my auto insurance to State Farm. Price gouging by my previous provider sent me researching for both high quality coverage and an affordable viable option. I could not be more pleased…I am a senior citizen living in a fixed income and will realize nearly $1500 annual savings by choosing State Farm:)"
We responded:
"Dahna, Thank you for sharing your experience! I'm glad Dylan was able to assist you with switching your auto insurance to State Farm. It's wonderful to know that you're satisfied with the coverage and the savings you'll be realizing. We understand how important it is to find quality insurance at an affordable price, especially on a fixed income. If you have any further questions or need assistance in the future, our office is here to help. - Zach Plackemeier - State Farm Insurance Agent, Saint Charles, MO"
Profile photo of Doug Wollgast

Doug Wollgast

October 7, 2025

5  out of  5
rating by Doug Wollgast
"Great agency! Always help out when needed."
We responded:
"Thank you, Doug! I'm happy to know that you find our team helpful whenever you need assistance. We’re committed to providing excellent service. Let us know if there's anything else we can do for you!"
Profile photo of K S

K S

October 3, 2025

5  out of  5
rating by K S
"Excellent insurance agent. Great customer service. Inn"
We responded:
"Thank you, K S, for your wonderful feedback! I'm happy to know you had a great experience with our customer service. If you ever need anything else, feel free to reach out!"